LESCO Introduces New Helpline to Improve Electricity Complaint Resolution

In a move to enhance customer service and streamline complaint handling, the Lahore Electric Supply Company has launched a new helpline dedicated to electricity consumers. The initiative aims to ensure faster complaint registration and more efficient resolution of power-related issues.

The service was introduced by Sardar Awais Ahmed Khan Leghari as part of broader efforts to modernize the power sector and improve consumer facilitation across the country. The new helpline is expected to reduce response times and provide users with a more accessible platform for reporting outages, billing concerns, and other electricity-related complaints.

With increasing demand for reliable electricity services, especially in urban centers like Lahore, the need for responsive customer support has become more critical. The introduction of a dedicated helpline reflects the government’s commitment to addressing public concerns and improving service delivery in the energy sector.

Officials noted that the system is designed to handle complaints more efficiently by routing them directly to relevant departments. This approach minimizes delays and ensures that issues are tracked until resolution, improving accountability within the organization.

For consumers, the helpline offers a convenient way to register complaints without visiting physical offices. It also aligns with ongoing digital transformation efforts in Pakistan’s utility services, where authorities are increasingly adopting technology to improve user experience.

The initiative is expected to benefit thousands of electricity users by providing quicker responses and better communication. It also reinforces the importance of customer-centric policies in public sector organizations.

As the service becomes fully operational, consumers are encouraged to make use of the helpline for timely reporting of issues. The success of this initiative will depend on consistent performance and the ability of LESCO to maintain prompt response standards.

By introducing this helpline, LESCO takes another step toward improving efficiency and reliability in electricity distribution, addressing long-standing concerns of consumers and strengthening trust in public utilities.