The National Database and Registration Authority has introduced a pilot project aimed at expanding public access to identity services by offering CNIC-related facilities through selected e-Sahulat franchises across Pakistan. Under this initiative, citizens will be able to apply for the reprint of lost Computerised National Identity Cards and request CNIC renewals without visiting traditional NADRA registration centers.
This move reflects NADRA’s broader strategy to improve service delivery by making identity-related processes more accessible, inclusive, and citizen-friendly. By leveraging existing digital infrastructure, the authority aims to reduce congestion at its offices while bringing essential services closer to local communities.
e-Sahulat operates under NADRA Technologies Limited, a wholly owned subsidiary of NADRA. The network has expanded rapidly over the years and now includes more than 22,000 franchises nationwide. Out of these, over 9,500 locations are equipped with biometric verification systems, including fingerprint scanners and camera-based identification tools.
These franchises are typically located at neighborhood convenience stores, making them easily accessible for citizens in both urban and semi-urban areas. Their widespread presence positions e-Sahulat as a practical platform for delivering basic government services at the grassroots level.
Historically, e-Sahulat franchises have played an important role in public facilitation. They were instrumental in easing pressure on banks by enabling utility bill payments through alternative channels. Over time, their services expanded to include biometric verification for various public and private sector requirements.
With the inclusion of CNIC reprint and renewal services, NADRA is taking another step toward decentralizing identity management. This approach is expected to save time for citizens, lower travel costs, and reduce waiting periods that are often associated with NADRA registration centers.
Officials view the pilot project as a test phase that will help assess operational efficiency, public response, and system reliability. Based on the outcomes, the scope of services may be expanded further to include additional NADRA facilities at e-Sahulat outlets.
The initiative also aligns with Pakistan’s broader digital transformation goals. By integrating identity services into existing digital ecosystems, NADRA aims to strengthen data accuracy while maintaining strict security and verification standards.
Experts believe that such public-private service models can significantly improve governance delivery if implemented effectively. Easy access to identity services is especially critical for citizens in remote or underserved areas where NADRA centers may be limited.
As the pilot project rolls out, citizens are encouraged to stay informed about participating e-Sahulat locations and service availability. If successful, this initiative could mark a significant shift in how identity services are accessed across Pakistan.
