NEPRA Receives 12,938 Complaints Against Power Companies

The National Electric Power Regulatory Authority (NEPRA) has reported receiving 12,938 complaints against various power distribution companies as of November 1, 2024. These complaints, which range from billing discrepancies to frequent power outages, highlight the growing frustration among Pakistani consumers over inadequate power services. The authority’s spokesperson stated that NEPRA is committed to addressing these grievances, but the rising number of complaints underscores deeper issues within the power sector.

Consumers, especially in major cities, are voicing their discontent with what they describe as “excessive and unpredictable billing,” often with no timely response from the companies. In response, NEPRA has indicated plans to investigate and hold companies accountable for poor performance, focusing on both service quality and accurate billing. Moreover, efforts are underway to improve communication channels between consumers and power companies.

The surge in complaints sheds light on the critical need for reforms within the energy sector to ensure reliable and fair services. NEPRA’s intervention and commitment to resolving these issues are seen as a positive step, but long-term solutions are necessary to restore consumer confidence and ensure uninterrupted power supply nationwide.