The Senate Standing Committee on Information Technology and Telecommunication has taken decisive action to scrutinize the operations of call centers and software houses throughout Pakistan. This move reflects growing concerns about transparency, cybersecurity, and the digital economy’s evolving landscape. The committee has summoned representatives from the Pakistan Software Export Board (PSEB), Pakistan Telecommunication Authority (PTA), and the National Cyber Crime Investigation Agency (NCCIA) to present detailed reports on these sectors.
Operational Oversight and Revenue Assessment
A core focus of the committee’s inquiry is to obtain accurate data regarding the total number of call centers and software houses currently operating in the country. Understanding the scale of these operations is essential for formulating policy and regulatory mechanisms. The Senate committee is also seeking insights into revenue generation by these entities, which play a significant role in boosting Pakistan’s IT exports and service sector income.
In addition to revenue data, the committee will closely examine the current registration status of call centers and software houses. This includes ensuring that all entities are operating within the legal framework and have met compliance requirements. The goal is to eliminate unregistered operations and streamline the industry’s monitoring mechanisms for greater accountability.
Addressing Cyber Fraud and Enhancing Safety
With the rise in digital scams, deceptive overseas calls, and cyber fraud targeting citizens, the committee’s agenda emphasizes the need for robust preventive measures. The July 31, 2025 meeting will specifically review actions taken against fraudulent call centers and individuals involved in cybercrimes. The committee has called for clarity on the strategies and steps being implemented to protect users and prevent future incidents.
The National Cyber Crime Investigation Agency is expected to provide a comprehensive account of investigations, prosecutions, and preventive actions. The committee’s oversight aims to strengthen public trust in the digital ecosystem and ensure that law enforcement agencies are proactive in tackling new and evolving threats.
Service Quality: PTA’s Latest Survey Under Scrutiny
Another significant aspect of the meeting will be the Pakistan Telecommunication Authority’s briefing on its latest Quality of Services (QoS) survey. This survey evaluates the performance of cellular mobile operators across key metrics such as voice quality, network coverage, and data latency. With consumers frequently reporting deteriorating service standards, the committee will assess the PTA’s efforts to ensure that telecom operators comply with their licensing obligations.
The review will help identify areas for improvement and hold service providers accountable for lapses in quality. The committee is expected to make recommendations for raising telecom standards and addressing consumer grievances more effectively.
Artificial Intelligence Initiatives and National Development
The Senate committee’s agenda extends beyond immediate regulatory concerns to the strategic advancement of technology in Pakistan. The Ministry of Information Technology and Telecom (MoITT) will present a detailed overview of the National Artificial Intelligence Development Project. The discussion will delve into the criteria for financing AI projects, the function of the National AI Fund, and the establishment of centers of excellence to foster AI talent and innovation.
Mapping the country’s current AI infrastructure is a key step in formulating a forward-thinking strategy. The committee will evaluate how these measures can enhance Pakistan’s competitiveness in artificial intelligence and position the country as a regional technology leader.
Progress on Pakistan’s Indigenous Large Language Model (LLM)
A highlight of the upcoming meeting is the anticipated briefing on Pakistan’s first homegrown Large Language Model (LLM). This AI project aims to develop advanced language processing solutions that can be integrated across government ministries and public departments. The committee will assess the implementation strategy and progress to date, ensuring that the LLM aligns with national digital transformation objectives and supports innovation across public services.
By closely examining the development and deployment of the LLM, the Senate committee aims to encourage the adoption of cutting-edge AI solutions and drive digital transformation in the public sector.
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