AI-Powered Customer Service in Pakistan: The Death of the Helpline?
“Hello, press 1 for English, press 2 for Urdu…”We’ve all dreaded the helpline maze. But in 2025, Pakistan’s helplines are no longer run by humans — they’re increasingly powered by AI bots. Banks, telcos, and startups are investing in AI-powered customer service, promising faster responses and lower costs. But does this mean the end of […]